Our policy is valid for 30 calendar days from the date of the delivery on all opened/unopened products. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
Product is defective
Product is not as described
Product must be unused
Product must not be damaged
To ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping items
Rossano Marketing LLC
Restrend Fulfilment,
4512 Andrews Street,
Suite J, North Las Vegas,
Nevada 89081 United States (US)
You will be responsible for paying for the shipping costs concerning the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
Address:
Rossano Marketing LLC
Restrend Fulfilment,
4512 Andrews Street,
Suite J, North Las Vegas,
Nevada 89081 United States (US)
Phone No.: 740-561-2895
Email: support@rosieactiveliving.com
This document was last updated on September 17, 2023.